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Developing a tool kit for assessing the effectiveness of citizen's charter in government organizations: Major project report

Malik, Seema

Developing a tool kit for assessing the effectiveness of citizen's charter in government organizations: Major project report / Malik, Seema. - TERI University - New Delhi TERI University 2008 - ii,120p.

Subjects--Topical Terms:
TOOL KIT
CITIZEN

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